Quantum Debt Collection Agency Software is a full featured debt collection software suite, Quantum has been designed with the debt collector's needs in mind. Easy navigation, integrated credit reports, and some of the most revolutionary features ever developed for debt collection agency software, makes Quantum the next generation debt collection software in the debt collection industry and accounts receivable management (ARM) industry.
Quantum allows you to easily take control of your debt collection business with confidence. It's packed full with features for both collectors and managers, making Quantum standout over competitors. Quantum is simple to learn and use, highly automated, and customizable.
Cloud Based & Multi-Device Support
Quantum can easily be accessed from virtually any device such as desktops, iPads, smart phones, laptops, and tablets on multiple platforms including: Windows, Linux, Android, and Apple.
Quantum is a cloud based SaaS (Software as a Service) utilizing 
highly reliable and scalable virtual hosting technology saving you significant costs by eliminating the need of dedicated servers and storage, and by reducing per seat hardware costs with the use of thin client based desktops.
Setup is very simple and straight-forward, and only takes minutes. Reliability, security, and data backup are all benefits of TrioSoft's® cloud based software.
Cloud Myths Vs. Facts
| Myth | Fact |
| Cloud computing is less secure | Fact: Cloud computing in many cases is more secure, however it depends on the service provider.
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| Cloud computing is unreliable | Fact: This is a matter of perception and varies by service. No system has 100% uptime, and neither does the Cloud.
TrioSoft's® cloud system has been designed to be provide high redundancy and availability and has proven to just as reliable as an on-premises server.
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| Cloud computing is just a fad | Fact: "Cloud" is just a new term to describe a concept and technology that has been evolving for years.
Cloud computing continues to emerge as a game-changing technology, with high adoption rates and investment.
|
Online Payments
Easily and seamlessly accept online payments using the Quantum Online Payments Portal. There is no website design expertise needed. A simple dedicated URL links your consumers to the online payment portal which is directly integrated with Quantum. Online payments instantly show on the consumers account.
Clients wishing to take a more translucent approach can take advantage of Quantum's online payment API. This allows developers to integrate and accept payments on your website and domain name instead of directing consumers to the Quantum Online Payment Portal website.
Reporting & Analysis
Identifying where you're making money and where you're losing money, it is not only smart business, it's the key component to growing your business. Quantum makes it easy by giving you detailed reports and the ability to assess performance on many metrics, including collector performance, pool performance, and much more.
You even have the ability to easily export report data into multiple formats including Excel for a deeper analysis.
Built-In Softphone and Call Control
Increase productivity with Click-To-Dial, inbound call lookup and automatic outbound regional CID. The Softphone includes automatic call recording that synchronizes right to the consumers account. Click-To-Dial adds speed and accuracy. When used with the Softphone it even automatically uses the closest regional outbound CID from your list of preconfigured CID's (increasing the chances of consumers answering your calls).
All Inclusive “Add-On” Modules - You get it all.
There is no such thing as an “Add-On” with Quantum, unlike most debt collection software on the market, Quantum is an all-inclusive package. Credit reporting, dialer interface, click-to-dial, lettering, an online payment module, and much more are what make Quantum a software suite that is constantly expanding. For a complete list of what is included, see Features.
Predictive Dialer Integration
A dialer is an essential component to any collection agency. Quantum is compatible with virtually any dialer provider such as TCN, CCDS, Global Connect, and many more. Quantum is integrated with 
®,
a leader in the industry. Accounts automatically pop-up on the agent's screen rather than having to toggle screens.
Although Quantum is integrated with TCN, clients can use any dialer service of their choice. We understand our clients like to have a choice of predictive dialer vendors.
Skiptracing
The usually difficult task of locating a debtor is easy with Quantum. No exhausting switching back and forth between screens and copying and pasting. With LexisNexis® Accurint® built-in to Quantum, skip tracing is seamless, user-friendly and efficient. Quantum also
has built-in internet access to Google Maps and Directory listings for employment skip tracing. Phone numbers and addresses can simply be right-clicked to be imported to the account.
Skiptrace batches with Quantum is also easy using out export and import interface. Batch skiptracing with any service or provider is possible with Quantum.
Innovative
Quantum's innovations over the last decade has led to increased collections for many of our clients. It doesn't end there, as Quantum is constantly being improved and enhanced. This is what makes Quantum stand out over TrioSoft's® other competitors.
New features and modules are constantly being developed into Quantum. The best part is, there is no additional costs to our clients for these improvements, and they are rolled out seamlessly with no need for upgrades to be performed on individual devices or desktops.
Technical Support
TrioSoft® provides genuine client support to all clients, which is included with all pricing plans for Quantum. Our user friendly support ticket system makes it easy to communicate with support. We understand your business is crucial to you, our response times are usually less than 15-minutes.
There is no charge for technical support for Quantum, and when calling, you will always reach a live actual TrioSoft® employee that is highly knowledgeable of both Quantum and client support needs.
Communication
- NEW: Built-In Softphone with Call Recording
- Outbound Regional CID Mapping
- Predictive Dialer/Broadcaster Integration
- Integration with TCN® for automatic account pop-up
- Mail, print and e-mail letters with one click
- Send custom e-mails
- Click-To-Dial makes dialing fast and accurate (Compatible with Cisco CM/CME and Polycom phones)
- Unlimited phone numbers per account, over 30 phone types
- TCPA Compliance
- FDCPA Compliance
- State and area code restrictions
- Automatic time-zone restrictions
- Inbound Caller Lookup
Reporting & Analysis
- Over 60 built-in reports
- Track performance on many metrics, date ranges, etc.
- Recovery score performance tracking
- New payer performance tracking by portfolio and by collector
- Easily assess account profitability and liquidity
- Performance reports broken down by office group/location
- Financial Reports
- Discrepancy Reports
- Export reports to PDF, Excel, HTML, Word, CSV
Payment Processing
- Automatic payment reminder letters with any mailing vendor
- Automatic E-Mail payment reminders
- Compatible with virtually any credit card processor
- Compatible with virtually any ACH processor
- Direct integration with BillingTree® for ACH processing and returns
- Transaction batches for reconciliation
- Online payments
- Telephone payments
- Easily setup monthly, semi-monthly, bi-weekly or weekly recurring payments
- Automatic BIN lookup helps agents avoid pre-paid cards
- Routing number search tool
Financials
- Add Fixed Rate or Flat Rate fees to accounts
- Automatic interest calculation
- Export transaction batch detail
- Bounce prediction reports
- Client remittance reports
- Daily deposit balance and detail report
- Automatic tracking of fees for direct client payments
Document Images and Recordings
- Attach contracts and billing detail to accounts in PDF format
- NEW: Call Recording Integration (FTP Upload, Automatically maps to account)
- Attach phone recordings to accounts
- Easily e-mail any document or recording to the consumer with a simple click
- Ability to search accounts with or without contracts
- Color coding helps identify to the agent that the account has original contract attached
- Attach documents, faxes, written disputes, e-mails, etc. to accounts
- Request to have TrioSoft® bulk attach documents to accounts (service charges may apply)
Lettering
- 15 letter templates included
- View letter images of all mailed letters
- Mail, print or e-mail any letter with a simple click
- Automatic letters sent for payment reminder notices
- Send letters in batches
- NCOA file import
- Barcode return mail processing
- Dynamic letter templates
Skip Tracing
- Built-In LexisNexis® Accurint® interface for real-time skip tracing. Search results are permanently attached to the account, simply click to import contact information (no copying and pasting).
- Built-In Google Directory and Maps for skip tracing employers
- True reverse Caller-ID Name lookup
- Export/Import module for batch processing with any provider such as TLO, LexisNexis® Accurint®, Axicom®, etc.
- Credit Reports and Triggers are viewed in a proprietary user-interactive format making it easy for users to click to import contact info
- Experian® Collection Advantage℠ Report
- Experian® Collection Triggers℠
- TransUnion® Collection Prioritization Engine Report (CPE)
- TransUnion® Collection Triggers (Coming Soon)
- Set budgets for users for skip tracing costs and limit duplicate queries
Human Resources
- Digital employee tracking system
- Employee record tracking (disciplinary, recognitions, reviews)
- Reviews and anniversary date reminders
- Benefit (PTO, Vacation Time, Sick-Time, Personal Time) tracking and docking
- Benefit accrual plans are completely customizable
- Attendance tracking and reporting
- Customizable tardy accrual tracking
- Attendance threshold warnings
- Occurrence based tracking on 3 levels (behavior, performance and compliance)
- Occurrence threshold warnings
- Employee portal for time-off requests, viewing of benefits and occurrences
- Attach documents to employee records
- Review score tracking and reporting
- Pay level history and tracking
Scheduling, Strategies, and Workflows
- Schedule follow-up reminders on accounts
- Design work strategies (Quick Queues)
- Design workflow batches to sweep accounts when a certain criteria is met
- Simple reports and queue overviews ensure accounts never slip through the cracks
- Assign accounts to users based on scoring, aptitude, language, and much more
- Distribute or reshuffle accounts homogeneously by portfolio/client and balance
Compliance
- Automatic time-zone blocking (8am-9pm)
- TCPA compliance by identifying cell phones based on Caller ID name and NPA/NXX
- Full logging and audit trails, never purged
- Call statistics help reduce harassment
- Color coded SOL and Credit Reporting life indicators
- State level and area code account viewing restrictions
- State level letter blocking
- Track written and verbal disputes
- Block account viewing by account status
- Automatic payment draft notices
- Fully PCI Compliant
- Fully NACHA Compliant
Software Agility
- Cloud based using 2X® highly reliable and scalable virtual hosting technology
- Cloud based
- Simple software setup and installation
- Continuous development of new features, new modules and enhancements
- Multi-device and multi-platform support (runs on PCs, Tablets, Smart Phones, and more)
- Seamless automatic software updates
- Rapid response time to support issues
So Much More...
- Built-In credit reporting module easily allows you to credit report to all 3 credit bureaus
- Highly customizable search engine includes the ability to search consumer credit attributes and much more
- Highly versatile dialer builder with adjustable compliance thresholds
- Display productivity dashboards on large flat-screens
- Home page displays company and individual performance standings, daily payment and bounce activity, and more
Testimonials
Collectors, Managers, Owners - everyone has nothing but great things to say about Quantum. Better yet, most of Quantum's end users have used other vendors for debt collection software in the past.“We at FR Solutions have enjoyed the product completely. I have been in the collection industry almost 20 years now; nothing out there compares. I have found the ease and simplicity in using all aspects of the product. As an owner, I can say that the product is the best out there; period. The beauty of the system is that someone such as myself who is not very computer savvy can maneuver throughout the system with ease on a daily basis. The integration of all of the top-skiptracing products on the market in my opinion separates Quantum from any competitors. The interface is setup with all of the necessary vendors allowing any operation the ability to click and import vital location information required to collect on the highest level. The reports that I can access on a daily basis are simple and straight-forward. I have also found the Tech. Support is always there. I have never experienced any down-time, nor have I had to wait on any specific support request. The support is spot-on and eliminates any problem or question in a very efficient manner. ″
- Rick Michael / President / FR Solutions
“The Quantum software from a collector's standpoint I like because it is user friendly. I am able to access all sections of an accont from phone numbers to credit reports quickly. Between the Accurint interface and being able to request the consumers credit reprots, all of the information I need to walk into a call is right there in front of me. Also, being able to search for any kind of account that I want, like if I wanted to search consumers that have a recovery score with available credit on a credit card and if they have a mortgage - I can do that in Quantum's search engine.
Everything is right there and it was very easy for me to learn the software. I've even been able to teach new collectors how to search and use it as well. If I were to rate the Quantum system on a scale of 1 to 10, I'd give it a 10 in a heart beat. ″
- Todd Shelby / Collector / DeKalb County Solutions
“I've been using Quantum as a collector for over 5 years now. I've used both Caesar and Collect! in my past 15 years debt collections experience - nothing compares to Quantum. As a collector, I get more work done in less time and the skip tracing with Quantum is hands-down the best out there - most software doesn't even offer much as far as skip tracing goes.″
- Joe Taylor / Collector / Rozlin Financial Group
“ I am just starting in the industry of collections, so I do not have any other software to compare Quantum against. However, with this being said, I found the Quantum program is extremely user friendly, the debtor information is easily viewed and contains all the data I need at a quick glance. It includes the balance, how many mailers along with the different offers that have been proposed, a list of phone numbers, and also shows the payment schedule that has been setup. The search fields are designed in a way that I can simply lookup specific account information in a matter of seconds. The home page gives all the details of payments currently coming in along with the previous month collections, I also like that you can set reminders for yourself and the system alerts you. Technical support has been fast, any questions that I have had and any software problems have been addressed in a timely manner, the support I have received has been incredible. I would definitely recommend Quantum to everyone that is looking to succeed in the collection world. ″
- Brian Keith / Collector / Noble Economic Solutions
“With not having an IT staff, the Quantum system makes things very user friendly without having to send work orders all day long. Also if there are any problems from our staff, TrioSoft® is very good at picking up the phone right away to answer any system problems. If there are any new ideas to be implemented, they normally are done within 48 hrs. I have been using this system for years and would highly recommend it to anyone. I am not computer savvy but i can still figure out things on my own without any outside help. Quantum has been the best system that I have seen & I have been to six different collection agency's. ″
- Scott Franson / President / DeKalb County Solutions
“As a collector and manager using your software, it makes my job very simple. The "search" screen is what I like best. I can refine any search necessary allowing my collectors and myself the best opportunity to achieve the desired results. Whether I am building a queue or searching for specific criteria, the software allows me to accomplish these tasks in minimal time. Time is money, when placed with certain goals and quotas, I am confident the product will allow me to be successful. I can search by using credit score, balance, charge-off date, time zone, you name it. I can easily track office production to ensure we are on pace for all of the company goals. I can't imagine using another system to collect money on. ″
- Jay Bernstein / Office Manager / FR Solutions
“We have a smaller office that Quantum works exceptionally well with. The layout of the software is very well designed which makes the job of managing and or training a great deal easier. Everything is there in front of the collectors and easily accessible. That being said, you can train new collectors and even experienced collectors at the same rate. The administrative and handfuls of reports that are available, are very useful to establish where the company is and where we are going. We use the reports in an effort to establish productivity and they are top notch. Thanks again for great software we couldn't ask for better. ″
- Alger Smith / President / Noble Economic Solutions
Request a Demo
In order to truley experience Quantum and to understand how it compares to competitors and can benefit your company, we offer a live demostration of Quantum. A typical demonstration takes about 30 minutes and gives you the opportunity to ask us any questions you may have such as licensing costs.Developer Integration
Web Payments API
For businesses wanting to take customization to the next level, our web-services XML based API allows for customized integration with your website for a completely seamless integration with Quantum. This keeps the consumer experience within your corporate website, rather than directing them to the Quantum Online Payment Portal.The Web Payments API includes functions for:
- Consumer Verification
- Account Balance
- Last Payment Date and Amount
- ACH Payments
- Credit Card Payments
- Recurring Payments (Monthly, Weekly, Bi-Weekly, Semi-Monthly, Quadri-Weekly)
- Payment Confirmation
Extensibility API
Developers can integrate into Quantum through our Extensibility API for simple interaction with Quantum via web-services XML.We are constantly expanding our Extensibility API functionality. Currently, the following functions are being developed and will soon be available:
- Account Popup
- Quick Search
- Statistics Data
Productivity Dashboards / Statistics Displays
Display company collections or activity statistics on a large Flat-Screen TV on your collection floor. No developer skills required!Setup simply involves connecting a flat-screen TV to a computer via a HDMI port, opening a web-browser in full-screen mode, and pointing to a secure URL. URL access can be restricted to only your public IP address, keeping your statistics safe and secure.
- Leader Board
- Daily Activity Statistics
- New Money by Day Graph
- Use Klipfolio.com, Geckoboard.com or leftronic.com to create incredible dashboards using our Statistics Data Extensibility API
- Customized stats screen can be designed by request
Contact Us for details or to request access to Developer API documentation.